Virus & Malwarebytes problem

HowardR · Post by **HowardR** » 13 May 2010 3:30 am

I seemed to have picked up some virus/worm...so I purchased malwarebytes (which I have on other computers & works well).......

Now, I cannot open it and other programs & apps....I cannot open internet explorer but I can seem to open AOL sporadically.....

The messages that pop up are the phony virus protection scams......whatever I try to open (including malwarebytes) says that it cannot be executed because it is infected...

How can I get into malwarebytes and get it running?

Mitch Drumm · Post by **Mitch Drumm** » 13 May 2010 3:43 am

Howard:

Try to start Windows in "safe mode". This will start you up with a bare minimum setup. The screen will probably look weird, but basic stuff should work.

Try to run Malware Bytes from the safe mode.

Typically, you get to safe mode by tapping F8 during the boot process.

Jack Stoner · Post by **Jack Stoner** » 13 May 2010 4:13 am

There was one of those false virus type scams that one of my clients got infected with. I couldn't load Malwarebytes on that particular one as Malwarebytes wanted to access their site and update and the scam was blocking it's access. I worked off-line with Wiz on this one and sadly the final outcome was that I had to reformat and reinstall.

HowardR · Post by **HowardR** » 13 May 2010 5:09 am

The safe mode worked and I was able to access malwarebytes.....got rid of 50 infections and almost everything is running fine......

Thanks Mitch....much appreciated....

Jack, I'm glad I wasn't that far gone....

One remaining problem....I cannot access internet explorer.....maybe I'll post a separate thread for that....