Modem troubles

erik · Post by **erik** » 7 May 2002 10:57 am

I was online and i couldn't load a page so i decided to disconnect and reconnect. Well, now my modem doesn't work. I click connect and i get no dial tone. What could be the problem? I have a HSP56 MicroModem. It is hooked up to COM4. I am currently using my webtv. I can't retreive my mail right now.

Erik John Johnson

Jim Smith · Post by **Jim Smith** » 7 May 2002 11:15 am

Your modem might be locked up. If it's external, unplug the power cord and plug it back in. If it's internal, shut down your computer completely, turn off the power for 10-15 seconds and power up again. It sounds like your modem was the reason the page wouldn't load in the first place.

Mark Ardito · Post by **Mark Ardito** » 7 May 2002 11:44 am

erik,

I think Jim Smith nailed this one! Sounds like your modem has become "clogged" with packets. Unplug the power and let it sit for about a minute and then plug the power back in. That should solve it.

Mark

erik · Post by **erik** » 7 May 2002 2:34 pm

I'm back! Thanks guys. For referrence, the first time i tried to reconnect back when my troubles started i got a message saying my modem was already in use. Then each subsequent message said there was no modem. or it was installed incorrectly. Here's the funny part: I tried to connect about 10 times. Every time i turned my audio up to listen to the dial tone. Only now did i realize my audio was not plugged into the computer. So i kept hearing nothing but hiss. LOL

erik · Post by **erik** » 7 May 2002 5:37 pm

Just curious, does the fact that my modem was jammed indicate that perhaps my computer has been taken over? Could there be information going through my modem i'm not aware of? Would comparing the bytes received vs sent tell me anything? I think i will reinstall my Norton antivirus. Originally i installed the whole Norton Internet Security package, and it was unbearable to surf the net.

Mark Ardito · Post by **Mark Ardito** » 7 May 2002 6:33 pm

erik,

No, because your modem was 'clogged' does not mean your pc has been taken over. Your modem was being worked very hard and jammed.

I do recommend using a firewall, granted it is harder for people to get into a computer if they are a dial-up user, but I still recommend a firewall.

And erik...please reinstall that Antivirus software! If you have been reading any of the other posts about a recent virus going around you will want to put that back on.

Please feel free to email off the forum and I will help you pick out and set up your antivirus if you are having difficulties.

Take Care,
Mark

Ernie Renn · Post by **Ernie Renn** » 7 May 2002 11:46 pm

I might suggest Zone Alarm for a firewall program. Also get a copy of Ad-ware. It will get rid of unwanted ad stuff on your computer. I run Zone Alarm all the time and Ad-ware about once a week. IMHO Both are very effective.

------------------
My best,
Ernie

The Official Buddy Emmons Website
www.buddyemmons.com

Al Marcus · Post by **Al Marcus** » 13 May 2002 6:17 pm

Ernie-I might like that Zone
Alarm and Ad Ware. How do I get it? Isn't this Forum great? Thanks...al

Mark Ardito · Post by **Mark Ardito** » 13 May 2002 7:27 pm

Al,

You can get Zone Alarm at http://www.zonelabs.com/

and you can get AdAware at http://www.downloads.com

Mark