No sound when on the Web

Keith DeLong · Post by **Keith DeLong** » 16 Oct 2001 3:41 am

For some reason I can't get sound when I'm on the Web--offline, the sound works fine.If I try to listen to music online I get a message "Can't open Wave Audio Output--MM System 004 already in use." I have Winamp, Real Player and Windows Media Player, I uninstalled winamp to se if that would fix it, but no luck. I have a 56k dialup ISP.
Anybody got any ideas?? It's like losing your hearing!
Keith DeLong

Jack Stoner · Post by **Jack Stoner** » 16 Oct 2001 4:15 am

It sounds like one of your media/audio players is conflicting. As popular as Winamp is, I find it sometimes causes conflicts and "takes over" the PC. Go to the Microsoft Media player and make it the default player for all of the file types. Go to Tools then Options then Formats in Windows Media Player then click on the tab for select all and then click apply. Then restart Windows and see if you get audio on line.

Some popular programs seem to hang up some PC's. I'm working on a problem on one client's Compaq Presario PC right now that Adaptec CD software cannot see any CD drives and it appears MusicMatch Jukebox, another popular program, may be causing the problem. My next step on that system is to uninstll MMJB and see if Adaptec is "happy". (If not I may have to completely reload his PC).

Larry Bell · Post by **Larry Bell** » 16 Oct 2001 12:36 pm

Jack,
One problem with Adaptec -- particularly the CD Creator series -- is that they have routinely replaced Microsoft multimedia DLLs and VXDs with their own to optimize their code. E.g., I bought an Olympus digital camera that uses SmartMedia. To transfer the pictures, serial or floppy disk adapters were painfully slow. So I found a USB SmartMedia reader mfgd by SanDisk at BestBuy. As soon as I installed the SanDisk driver, EZ CD Creater wouldn't work. If I un/reinstalled the software, the SmartMedia reader wouldn't work. Turns out that Adaptec (now Roxio for their CD burning software) patched one of the multimedia dlls and wrote the installation routine to replace the Microsoft file. After searching the net and the MS KnowledgeBase, it turned out to be a known (and widely publicized) conflict. I believe there are other examples of this as well.

Modern PCs with all their devices, OSs, and drivers, are very complex systems with way too many potential points of failure. Hardware mfgrs can't test against every piece of software, and vice versa.

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<small>Larry Bell - email: larry@larrybell.org - gigs - Home Page
2000 Fessenden S-12 8x8, 1969 Emmons S-12 6x6, 1971 Emmons D-10 9x9, 1971 Dobro

Keith DeLong · Post by **Keith DeLong** » 16 Oct 2001 1:22 pm

Jack, i did as you said with the Windows media player, still no results. I tried using Real Player, got a message,another audio device has control, or something like that.I may have to uninstall the ISP and reinstall it.

Jack Stoner · Post by **Jack Stoner** » 16 Oct 2001 1:57 pm

Larry, thanks for the info on Adaptec. I'll be on guard for that.

Keith, if you don't have Windows Media Player V7, try upgrading and see what happens first.

Keith DeLong · Post by **Keith DeLong** » 16 Oct 2001 4:50 pm

I do have Windows Media Player 7, in fact i just upgraded a little while ago, this may have jammed things up--anyway, I do have sound at the moment, the unfortunate thing is, I don't know what i did exactly, I was checking something on Real Player, maybe i unlocked something. I'll probably leave the Winamp uninstalled, although I like it for playing MP3's.
Thanks to everybody for the help, I had more success here on this forum than the help sites from the ISP--I'm now listening to KBOn in Eunice LA, Cajun and Swamp Pop and old country, lots of Junior Martin

. Me, I love dat stuff.