MSA steels

[Michael Heinze]

Some time ago I sent an inquiry to MSA about spare parts for a pre-85 Steel. First to Mitchell, and then, 1 week later, another to Kyle. To date, I have not received a response or any sign of life from MSA.
I also find that a lack of communication is very bad, very annoying and not particularly trustworthy. No matter whether in a private or in a business context.
However, now that I have read all the posts on this topic here, I have a slightly better overview of the circumstances. And yes, of course it's true: Covid has messed up a lot in this world and cost many lives or, through long-term effects, permanently and seriously damaged many lives. In any case, this should be taken into account in everything that is currently happening.
Nevertheless ... if a new Steel sometimes - as I have seen here - lasts up to SIX years until you finally have it in front of you ... I find that extremely borderline. No ... more than borderline. That sounds like ordering a satellite (car) in the ehm. GDR ...
But what is also true: MSA Steels are irrevocably Rolls Royce ...

BTW ... The search for the availability of pre-85 parts is done. I have now found two addresses where I can find what I'm looking for

[Stephen Kuester]

Thanks for this post. I was seriously considering putting a deposit down on a new MSA. After reading this thread, there’s absolutely no way. Really, really appreciate you guys helping me dodge that bullet.

[Mike Holder]

Even though I had some delays I highly encourage you to purchase an MSA, it’s the finest pedal steel I’ve played/owned since I got my Franklin in 94.
Best of luck whatever you decide.

[Sonny Jenkins]

Personally I didn't have the time or money (or patience) to wait on a new MSA,,,so I was lucky enough to find a (like new) 2008 Studio Pro S12,,,less than 2/3 the price of new,,,,not a blemish anywhere on it,,,no difference between it and 2020 models that friends have,,,,looks to be designed and built by "micro-space" designers/builders. A work of art.

[David Spires]

I echo Mike's comments above. I would have paid more and waited longer for the mechanical gem they made for me.

As an aside, I run my own business, and share in my wife's small family business. It is nearly impossible to provide the type of experience most people expect in this Amazon-age. We get up every day and try our best.

My experience with MSA was that they are trying. I hope everyone that chooses them has an equally good experience.

Sincerely,

David Spires

[Mike Perlowin RIP]

I lucked out twice. I only had to wait 5 and 1/2 months when I got my purple Millennium, and when I bought the white one that I found on E-bay, I got it in 2 weeks.

The only advantage of the newer NSA guitars over my Millies is the L frets. I'd like to have them, but not enough to replace my Millies.

These are GREAT steels, I will keep them forever.

[Lee Dassow]

Buy used, no anguishing or waiting for your new instrument, As long as their not more than a new one would cost. Even a Pre 85 would be a fine investment. Tenn.Lee

[Dan Lynch]

Hi all,

Got this one to hold me over til 10-6 is available. Drove 2400 miles RT to pick this one up in Tampa area.

I LOVE IT!!!!!!!!!

[Ken Byng]

A gentleman whose Emmons I serviced has been waiting nearly two years, with a promise date of under a year. He also stated Kyle is very difficult to get a hold of, and is not particularly professional. His reason for telling me this was he wanted to know if I had any suggestions for another steel, should he get his deposit back. He got something worked out with Kyle, but to my knowledge still hasn't received it.

ugghhh thanks for the info.

Absolute nonsense. Kyle Bennett is the epitome of professionalism. The fact that he is a very busy man is a reflection on how successful the MSA arm of his business is.

I have dealt with a number of steel guitar manufacturers over the years, and every one has been very professional in the way that they have dealt with me. The two standout owners so far have been Jeff Surratt (Show Pro) and Kyle Bennett (MSA). Their customer care and service is second to none.

[Damir Besic]

I’d guess 2019-2022 Covid hysteria has probably something to do with problems we’re discussing here … I waited almost a year on my Legend and couldn’t be happier… Kyle and all the guys at MSA were very professional, and not a single one of my emails didn’t go without a reply from MSA … fantastic guitars, built by fantastic people…

[Dale McPherson]

I had 2 guitars built for me during COVID. It took some extra time but the end result was worth the wait. As for Kyle and the staff at MSA………nicest most helpful bunch of guys in the world. Kyle went above and beyond in our dealings. May be time to order a new one……just saying.

[Dale McPherson]

Sorry. Double post

[Darvin Willhoite]

I hear it takes 2-3 years at least to get a custom built Jazz guitar, and it took several years to get a Bigsby steel when they first became popular. The supply chain has been atrocious the last few years. It has effected me and all I do is restorations and one off builds.

[Ken Byng]

I’d guess 2019-2022 Covid hysteria has probably something to do with problems we’re discussing here … I waited almost a year on my Legend and couldn’t be happier… Kyle and all the guys at MSA were very professional, and not a single one of my emails didn’t go without a reply from MSA … fantastic guitars, built by fantastic people…

You are spot on Damir. Hope all is well with you buddy.

[Damir Besic]

I’d guess 2019-2022 Covid hysteria has probably something to do with problems we’re discussing here … I waited almost a year on my Legend and couldn’t be happier… Kyle and all the guys at MSA were very professional, and not a single one of my emails didn’t go without a reply from MSA … fantastic guitars, built by fantastic people…

You are spot on Damir. Hope all is well with you buddy.

hi Ken, all good here my friend, hope all is well across the pond in your neck of the woods as well