Jeffran Music

Ken Metcalf · Post by **Ken Metcalf** » 24 Jul 2018 5:36 am

I ordered some stuff from Jeffran and have a problem.
Emails twice with no reply.
Called twice answer machine is full.
Very disappointed.

Mark Hershey · Post by **Mark Hershey** » 24 Jul 2018 11:05 am

When did you order? They are down until the 28th so none of us are going to hear back from them for a little bit. I put in my order yesterday and I'm not expecting it until some point around the middle of August. I'll keep you guys posted if there's any issues.

Ken Metcalf · Post by **Ken Metcalf** » 24 Jul 2018 11:18 am

I got my order couple weeks ago.
It is just that some of the items were messed up and incomplete.
Emails and phones shouldn't be down in a move....

George Frachiseur · Post by **George Frachiseur** » 25 Jul 2018 2:29 pm

I have to say that They have communicated with me and I received two new books that were missing pages so they will take care of any problems...They just need to look at their system....She said she never got any of my emails or phone calls that I sent from their webpage. It took some time but they took care of me. George.

Ken Metcalf · Post by **Ken Metcalf** » 26 Jul 2018 4:55 am

Is there another contact Ph# or email besides what is on the website?

Mark Hershey · Post by **Mark Hershey** » 26 Jul 2018 7:16 am

George Frachiseur wrote:I have to say that They have communicated with me and I received two new books that were missing pages so they will take care of any problems...They just need to look at their system....She said she never got any of my emails or phone calls that I sent from their webpage. It took some time but they took care of me. George.

That's where I'm at. I have faith that I'll be taken care of but I'm also not counting on it to be a quick/smooth transaction. Will add they should really step it up. Putting together those books isn't rocket science. I respect that this is probably a side gig for them but still the prices they are charging they should do better. I've put together books like that before and have had media made (dvd's). It involves a lot of tedious work that involves attention to detail. Flipping through the books to make sure the pages are all there, scanning the pages to make sure the prints are good and so on. At my corporate gig missing pages wouldn't cut it and I used to have to test the dvd's I made before sending them on.

Mark Hershey · Post by **Mark Hershey** » 9 Aug 2018 4:46 am

Here's my transaction so far.

Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

Product still has not shipped and I can't get through to anyone. I'm putting this up as a record for future customers so they understand what they are getting into. From the onset I didn't expect this to go smooth but I'll admit I'm starting to have a bad feeling about this.

Gary Spaeth · Post by **Gary Spaeth** » 9 Aug 2018 1:07 pm

i went to paypal and cancelled the payment and i got quick results.

Ken Metcalf · Post by **Ken Metcalf** » 9 Aug 2018 4:15 pm

Guess I will try Paypal complaint dept.
Sad

Don Kuhn · Post by **Don Kuhn** » 9 Aug 2018 7:28 pm

I saw them post on here about their business still going forward several months back they could at least post something letting you guys know what's going on , sure seems like a bad way to keep a business going if your not going to communicate IMO.

Mark Hershey · Post by **Mark Hershey** » 10 Aug 2018 9:39 am

Updated

Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

8/10/18 disputed transaction with the bank and am seeking a refund.

I went back and forth on this last night. Part of me wanted to stick it out, the other side of me worries that if the product shows up damaged or missing pages like what happened to Ken and several others then the aggravation won't be worth it. I'll update again on how this matter is resolved.

Mark Hershey · Post by **Mark Hershey** » 11 Aug 2018 7:04 am

This is my last and final post on Jeffran -

Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

8/10/18 disputed transaction with the bank and am seeking a refund.

8/11/18 bank agreed with my claim and fully refunded my money. I'm happy to get out of this transaction. Fingers crossed the rest of you get taken care of.

Ken Metcalf · Post by **Ken Metcalf** » 11 Aug 2018 7:17 am

Looks like a going out of business sale.

Will Cowell · Post by **Will Cowell** » 11 Aug 2018 7:35 am

I placed my order for $195 worth of materials on June 30th. Nothing received, no 50% off, and no replies to emails.

Massively disappointed!

Pete McAvity · Post by **Pete McAvity** » 11 Aug 2018 12:59 pm

$60 order placed 7/29. Emailed. Texted. Left voicemail. No response. My order prior was placed on 7/3 and shipped 7/10 (a day after I emailed requesting tracking#). Looking at my order numbers, there is a difference of 34 between these, so- if orders are numbered serially, that's 34 orders Jeffran received in 20 days. No news on picks ordered in January, either.
I'll echo what others have said- I have had pleasant interactions with Melissa when I have received responses, but more often than not, there is no response to inquiries. Unless an order just never shows up, I'll continue to buy stuff from her. It's known that she has full family duties as well as maintaining Jeff & Fran's legacy. I get it. It's a pain in the balls sometimes, but I still want to support Jeffran. in the large scheme the Jeffran reboot is still fresh. Even with radio silence, as long as stuff eventually arrives, I'll feel like my dough is going to the good guys, yaknow?

Phil Brockett · Post by **Phil Brockett** » 19 Aug 2018 10:44 am

Thanks for posting. I was thinking about ordering something from them, but will hold off for the time being.

A music publisher should either (1) buy them out or (2) take over distribution and just pay them a royalty. Or they should consider just turning over distribution and mailing to Amazon.

Mark Hepler · Post by **Mark Hepler** » 20 Aug 2018 9:41 am

My two Jeffran courses just arrived, two weeks from when I ordered them.

Everything seems in order. I previewed one course: it looks meticulous but not dull or pedantic. I think I'll enjoy it.

I had reservations, too, after sending money and not receiving a shipment ETA.

However, based on my recent experience, Jeffran is legit.

Gary Spaeth · Post by **Gary Spaeth** » 2 Sep 2018 4:04 am

their having a 40% off labor day sale if you use the code isgc. they apologized for recent troubles so they might be on track since the move.

Steven Cherson · Post by **Steven Cherson** » 3 Sep 2018 5:18 am

Placed an order for 2 Woodshed Workshops and a CD to replace a cassette, received a confirmation, shipped notice, and received my order in 5 days. Will place another order to replace some old cassettes.

Gary Spaeth · Post by **Gary Spaeth** » 11 Sep 2018 3:26 am

i placed an order on the 7th and they shipped the 9th so looking good.

The Steel Guitar Forum

Jeffran Music

Received my Jeffran order as promised.