MailwasherPro Upgrade Problem

Chip Fossa · Post by **Chip Fossa** » 16 Sep 2010 12:32 pm

I went ahead and bought the MWPro upgrade. It's working OK, so far; except for one annoyance.

When I click on the trash can to DELETE an item, and then click on my email, the items supposedly deleted appear in my email [Thunderbird].

I like the fact that a big TB icon sits right in MW's toolbar. That's a nice feature.

ie. - all you had to do in the 'old' MW was click delete and when you went to your email, those deletions did not show up.

Wiz, anyone, please help.

Thank you.

Wiz Feinberg · Post by **Wiz Feinberg** » 16 Sep 2010 1:38 pm

Have you turned off automatic checking for new messages in Thunderbird? S.O.P. is to set MailWasher Pro to check for new messages every 15 minutes or so, then delete unwanted mail, then go to your email client and synchronize new messages. If MWP is showing that a message was deleted, yet it appears afterward in your email client, something is wrong.

Please try to reproduce this behavior. If it is repeatable, you should sign-up for an account on the Firetrust MailWasher 2010 forum and post a bug report. First, read other posts to see if anybody else has the same problem and found a solution.

Chip Fossa · Post by **Chip Fossa** » 16 Sep 2010 3:31 pm

Wiz,

Here's a pic of T-Bird Server Settings as they are now.

I could easily uncheck the 3 that are checked.

If these are the problem, then why weren't they an issue in old MW?

Remember now, I belong to the PC bozo fraternity.
We are a huge multi-universal, as well as multi-university, hmm, club. That's it. Club.

Wiz Feinberg · Post by **Wiz Feinberg** » 16 Sep 2010 7:12 pm

I would uncheck those three options. Open Thunderbird, but don't let it check for mail until you have just checked in in MailWasher Pro. Then, manually download new messages. Let MailWasher do the automatic interval checking for new mail.

Chip Fossa · Post by **Chip Fossa** » 16 Sep 2010 8:38 pm

OK Wizardo...

Thanks much.

I will uncheck the three [3] items now, and just let things roll-on.

We'll see what happens.

I will be reporting back to the Master of Ceremonies, as soon as I get some masterly affects.

Chip Fossa · Post by **Chip Fossa** » 17 Sep 2010 1:42 pm

Just now got an email from a FRIEND. Clicked on Thunderbird, and I went from MW to TB, but the MAIL was not there; only until I clicked on MAIL in Thunderbird.

MW is clearly not working.

Wiz Feinberg · Post by **Wiz Feinberg** » 17 Sep 2010 2:30 pm

Chip;
Here is a link to go to the Firetrust MailWasher Pro 2010 forum. Go there, create an account, then post a new topic requesting assistance. Describe in full detail everything you have done. There might be a slight difference in the email server settings, or the MWP protocol used to poll for mail. In particular, the RETR or UIDL commands may come into play.

Open the account in MailWasher. Click on Advanced Account Options.

For Comcast ISP:
Uncheck RETR
Check UIDL
Save and close the Accounts page and try again.

The authors and troubleshooter at Firetrust may request a log file that can be generated. This will allow them to pinpoint the problem and fix it, or tell you what is configured improperly.

Jack Stoner · Post by **Jack Stoner** » 17 Sep 2010 3:08 pm

I have the new M/W version and it works OK with Outlook 2003. Works just like the old version, just that I now click on "Wash Mail" to process the mail (delete what I have checked to delete and the others are picked up by Outlook 2003).

Chip Fossa · Post by **Chip Fossa** » 18 Sep 2010 8:14 am

In MW Email Accounts/Incoming RETR was already unchecked; I could not locate UIDL.

This time around I checked off DELETE on some emails and hit WASH MAIL [as Jack mentioned] instead of the TB icon.

TB opened up, but I still had to click on GET MAIL. The one email I saved popped up and the DELETES were all deleted.

I haven't gone out to the Firetrust Support, yet. I guess I'll get to it later.

Thanks again, everbody.

Jack Stoner · Post by **Jack Stoner** » 18 Sep 2010 10:19 am

Chip it sounds like all you have to do is set TBird to automatically check mail when you open the program.

I have T-Bird installed, as I have been looking at it to replace Outlook 2003. It's not set as my default e-mail program. However, in the account server settings there is an option to "check for new messages at startup" It sounds like that is not checked and the reason you have to manually check for mail.

Wiz Feinberg · Post by **Wiz Feinberg** » 18 Sep 2010 10:51 am

Chip;
I just opened MailWasher 2010 and noticed that the POP3 email options are different than those used in version 6.x. I opened my Comcast account and here are the items I have checked:

Incoming mail: mail.comcast.net
Username is only your account prefix
Store cached mails
Incoming port = 110
Use secure authentication
Pipelining:
Enable for checking mail
Enable for deleting mail

Outgoing mail: smtp.comcast.net
SMTP server requires authentication
Use same settings as incoming mail server
Use port 587
Secure connection = none

AS Jack said, you can set Tbird to automatically check for mail when it first opens. Just disable any further automatic checking for mail. That way, MailWasher Pro does all the checking for mail and deleting of spam. When you want to download good messages, wait for the next auto-check cycle on MWP to complete, then go and get the mail in Thunderbird.

Chip Fossa · Post by **Chip Fossa** » 20 Sep 2010 3:14 am

I went and re-checked "check mail automatically on opening TB". I had it checked once before as in the pic above, but unchecked as per advice.

Anyway, to test it out this AM, I had opened MW and read the latest entries here.

I had one email to save, so rather than clicking on WASH MAIL, I first opened up TB from the desktop icon. I did this to check off the "check mail on opening TB", before running MW.

There was still no automatic opening of email when I went through WASH MAIL; but THIS time there was the usual tone of incoming mail when TB opened; except the email was not shown [until I hit GET MAIL]. Before the checkoff there was no tone. There was nothing.

Maybe it needs to reset itself or something and I'll know better on the next time around.

Wiz Feinberg · Post by **Wiz Feinberg** » 20 Sep 2010 12:50 pm

Chip;
Are you asking for help with Thunderbird, or MailWasher 2010? It seems to me that MailWasher is working normally, but Thunderbird isn't.

Chip Fossa · Post by **Chip Fossa** » 20 Sep 2010 2:23 pm

Just opened MW now. Deleted 5 emails and saved one. Hit WASH MAIL.

TB opened, but still had to hit GET MAIL. The mail arrival tone goinged off as before. But the mail didn't pop-up/open/present itself - I don't know.

Everybody thinks I fu*& around with stuff. I don't. Maybe I used to, but I don't anymore.

I really don't want to go and have to sign up for yet another forum; for such a lame request.
But, I shelled out $10 bucks for the new edition and it clearly is not working as GOOD as the previous version!!!

Isn't that why COMPUTERS on the SGF is here? Hmmm?

I just can't be bothered. I'll live with it, or go back to the previous version that had no problems. I'll send my problem to Support, and if they respond, well, OK. I ain't signing up for any more forums.

Wiz Feinberg · Post by **Wiz Feinberg** » 20 Sep 2010 9:47 pm

Chip;
Let's see if I grok your complain correctly.

You apparently have set the option in MailWasher Pro ("MWP") to open your email client after you Wash Mail.
You have MWP check for messages every so often, on a preset interval
After checking mail you have MWP delete unwanted messages, by pressing the "Wash Mail" button
Upon deleting messages you checked for deletion, your default email client, Thunderbird, opens
Nothing happens in Thunderbird, even though you have selected and applied the option to check for mail upon opening
You click on a button in Thunderbird to download email remaining on your mail server, after the deletions
Thunderbird says it is downloading mail, but nothing appears in the Inbox, or in any folders in the program
This is different than how Thunderbird behaved when you had MWP 6.5.4 set-up on the PC.

Does this summarize the problem?

Jack Stoner · Post by **Jack Stoner** » 21 Sep 2010 1:49 am

Pardon me for butting in, but it doesn't sound like a Mailwasher problem. Mailwasher is doing what it's supposed to be doing, it sounds like the problem is T Bird.

Chip Fossa · Post by **Chip Fossa** » 21 Sep 2010 12:28 pm

Yes Wiz, that about summarizes it. I agree Jack, it's probably with TB.

I've been looking all over TOOLS/OPTIONS and ACOUNT SETTINGS and can't seem to find what the problem might be;

EXCEPT: in SERVER SETTINGS, 'check for new messages at startup' is checked off; but what about 'automatically download new messages'?

What does that mean? Maybe I should re-check that one again. I don't know.

Maybe re-install TB? I don't know.

Wiz Feinberg · Post by **Wiz Feinberg** » 21 Sep 2010 5:03 pm

Chip Fossa wrote:but what about 'automatically download new messages'?

Yes, check that option, apply it and try again.

Jack Stoner · Post by **Jack Stoner** » 22 Sep 2010 2:19 am

Second thought, it has to be TB. Once you click "Wash Mail" and it opens your e-mail program, Mailwasher is done and whatever happens after that point is strictly a function of the e-mail program. It's no different than just opening the e-mail program manually.

Chip Fossa · Post by **Chip Fossa** » 22 Sep 2010 3:55 am

YUP!

That did it. It works.

Thanks Wiz, and Jack, again.

You can rap this one up, Wiz.