Fred Justice is a class act

Joe Calabrese · Post by **Joe Calabrese** » 17 Jun 2008 2:03 pm

Just wanted to drop by and publicly say what a gentleman this guy is. I contacted Fred about 2 months ago to order a new case for my Dekley. Fred tells me he's going into the hospital the next day and he might be out of commission for a bit, He told me that he would call me when he was up and around again. Well, 2 weeks later I get a call from Fred and he's ready to rock and roll. Over the phone, I give Fred the measurements for my guitar and about 3 weeks later this beautiful Justice case arrives.

Now here is where it gets good. Either Fred didn't hear me correctly or I gave him the wrong measurement (I was using a cell phone and the call was cutting in and out ) but the case was about 3/4 of an inch too wide. I called Fred and after oh about 30 seconds he tells me he is going to send me inserts that will glue to the inside of the case on either end and it would fit like a glove once that was done. They arrived about a week later and performed just as promised.

This is the kind of customer service that will have me recommending Fred Justice to anyone who needs a new case. I probably gave him the wrong measurement and Fred's been doing this long enough to know and he never once implied that it was my fault or even worse told me that "those are the measurements you gave me, now it's your problem"
A pleasure to deal with, true gentleman and a hell of a craftsman I might add. Thank you Fred.

Regards
Joe

Marlin Gengenbach · Post by **Marlin Gengenbach** » 17 Jun 2008 4:34 pm

What a great testimony! Doesn't surprise me...or anyone that is acquainted with Fred. He's top drawer!

Jack Francis · Post by **Jack Francis** » 18 Jun 2008 4:53 am

Fred (My brother from another Mother) is a true gentleman.

I have one of his cases lovingly holding my Desert Rose...and it's HAPPY!

Fred Justice · Post by **Fred Justice** » 18 Jun 2008 6:05 am

Joe, I just now ran across this post, thank you Joe.
Boy's, you all humble me beyond words.
My wife Brenda and I put our hearts into everything we build, to make it the very best it can be.

As for the customer service, I learned early on in life to listen to the customer and treat them the way you would want to be treated, IT WORKS!!!

Guy's I'm just happy that you all like our products and very happy you care to tell about it.
From Brenda and I both, THANK YOU.

Darvin Willhoite · Post by **Darvin Willhoite** » 18 Jun 2008 6:53 am

Yep, you won't find a nicer person anywhere. Although, he does sleep on the job occasionally.

Bill Dobkins · Post by **Bill Dobkins** » 18 Jun 2008 8:43 am

Joe, how much did Fred pay you to start this thread.

Darvin, Fred must have had a Sonic chili dog before this photo, they always make him sleepy.

Howard Tate · Post by **Howard Tate** » 18 Jun 2008 10:19 am

You're right, Fred is a good guy, and a fine player. His CD is a good one, if you get it you'll love it. I do. And his cases and speaker enclosures are second to none. Besides, he keeps me from being the only homely guy in the room at the conventions.

Michael McGee · Post by **Michael McGee** » 18 Jun 2008 11:23 am

Fred and Brenda are top notch in my book. Pure quality products coupled with honesty and integrity. That's the kind of vendor I like to do business with.
I'm proud to use Justice products every time I leave the house.

Am I objective? Maybe not - they are among my closest friends. But gee... I wonder... ya think honesty, integrity, and good ethics had anything to do with our becoming close friends?

I'm pretty sure it did (well, that and Fred being one of the best steel guitarists I've ever heard)!!!

Fred Shannon · Post by **Fred Shannon** » 18 Jun 2008 11:29 am

I'm forced to say it, but I'm also glad to get it off my mind: Fred Justice is one of the most underrated steel players on this side of the Atlantic and Pacific Oceans. A tremendous guy to boot. I have never seen Fred with a bad taste in his mouth. Super attitude and businessman.

Phred

Fred Justice · Post by **Fred Justice** » 18 Jun 2008 4:13 pm

Boys, you all are about to bring a tear to my eyes.
They ain't nothing more humbling to a man than to be respected, honored and loved by one's friends, and by golly I got no shortage of friends.
In this short life that we live her on this earth, if you feel love and compassion for your friends, let them know. It just gives you the best feeling.

ray qualls · Post by **ray qualls** » 18 Jun 2008 4:45 pm

Hey Fred, you're "my friend" and I love ya Buddy! Ray

Pete Woronowski · Post by **Pete Woronowski** » 18 Jun 2008 5:02 pm

Great to hear stories like this!
Fred I don't know you but I like you already and if need a case I now know you are the man to go to!
Congrats and Respect for what you did!

Kind Regards, Pete

Fred Justice · Post by **Fred Justice** » 20 Jun 2008 4:26 am

Ray thank you, love ya man.

Pete, I hope to meet you somewhere down the road sir.

Now, you all go get on my website and buy something, I need gas money.

Billy Carr · Post by **Billy Carr** » 20 Jun 2008 4:44 am

Fred's the man! Builds a super case and a pretty good picker. Uh! Hey Fred.

Reece Anderson · Post by **Reece Anderson** » 20 Jun 2008 6:50 am

For those of you who have not yet met or heard Fred play, you will find him to be a marvelous person of honor and integrity, and an exceptional musician/steel player. I'm both fortunate and proud to consider him a dear friend.

Jack Francis · Post by **Jack Francis** » 20 Jun 2008 8:08 am

WOW!

(and I thought that I was the only one that could see something in the ol' boy!) $:\$

Richard Stanton · Post by **Richard Stanton** » 23 Jun 2008 11:15 am

It was indeed a pleasure read the comments written about Fred. I recently purchased a couple of items from Fred which he shipped to me here in the UK. The service was second to none, he really goes out of his way to please you. Thank you again Fred you are in a class of your own.

Regards Richard

Sonny Priddy · Post by **Sonny Priddy** » 23 Jun 2008 11:37 am

Got A new Justice Case With My New Rittenberry Great Work The Guitar Fits like A Glove. SONNY.

Mike Perlowin RIP · Post by **Mike Perlowin RIP** » 23 Jun 2008 12:12 pm

The first time I heard Fred he was playing a guitar that was still under construction, and hadn't had all the knee levers installed. Even so, he blew me away. He did more with a guitar with missing knee levers, than I could do with a fully loaded one.

He also impressed me as a straight shooter. At present I have no need of his services, but would not hesitate to do business with him if the occasion arose.

Fred Justice · Post by **Fred Justice** » 23 Jun 2008 7:01 pm

Boys thank you all for the support and friendship, each and everyone of you.
Life is good, God is great.

Howard Tate · Post by **Howard Tate** » 24 Jun 2008 5:38 am

Hey Fred, when I mentioned your cases and enclosures, I neglected to say you also make beautiful steel cabinets. You do fine work my friend.

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Fred Justice is a class act

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