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Post new topic Malwarebytes wont open.
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Author Topic:  Malwarebytes wont open.
Dale Gray


From:
Colorado, USA
Post  Posted 11 Nov 2018 7:26 am    
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Malwarebytes, click on image, clock goes around then quits.
Win 10
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Jack Stoner


From:
Inverness, Fl
Post  Posted 11 Nov 2018 10:08 am    
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Probably going to take an uninstall (reboot the PC) then a reinstall.
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 11 Nov 2018 8:05 pm    
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Download the latest version from https://www.malwarebytes.com/ and save it to your downloads folder.

Uninstall the current version, reboot, then install the new version you downloaded. Update the definitions and run a full Threat Scan.
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Dale Gray


From:
Colorado, USA
Post  Posted 12 Nov 2018 4:57 am    
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Will I lose the paid version?
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 12 Nov 2018 8:52 am    
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Dale Gray wrote:
Will I lose the paid version?


No, you won't lose your paid status. The only way that could happen is on a fresh install on a new machine, or a total re-installation of the operating system.

Nevertheless, I recommend saving the registration details you received when you paid for your license. I have needed those emails several times after hard drives failed, or I decommissioned an old PC and built a new one. If the software complains about excessive activations, I check online for a means to deactivate a prior computer to free up a license. Other times, an email to the vendor, or online chat may get a new license.
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Dale Gray


From:
Colorado, USA
Post  Posted 12 Nov 2018 2:36 pm    
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Ok Wiz thank you, will try it.
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Dale Gray


From:
Colorado, USA
Post  Posted 13 Nov 2018 8:40 am     Had it with Malwarebytes
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Cant connect with support, whole page greys out. Not worth hassle.
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 13 Nov 2018 9:50 am     Re: Had it with Malwarebytes
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Dale Gray wrote:
Cant connect with support, whole page greys out. Not worth hassle.


Do you have JavaScript blocked?
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"Wiz" Feinberg, Moderator SGF Computers Forum
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Dale Gray


From:
Colorado, USA
Post  Posted 14 Nov 2018 4:25 am    
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looked in settings, where do I find JS?
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Dale Gray


From:
Colorado, USA
Post  Posted 14 Nov 2018 5:17 am    
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Java is enabled.
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WWW.mydoterra.com/ddg
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 14 Nov 2018 8:28 am    
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Dale Gray wrote:
Java is enabled.


I was asking about JavaScript, not the Java browser plugin; they are different things entirely. Scripting is used on websites to show and hide details, to present an enlarged image when you click on a smaller image, to fill in form fields, and even to display content. Some people use add-ons or extensions that block JavaScript by default, or as an option. If scripting has been blocked by an extension, some or all of the content may not appear and the page my even hang while trying to load that content.

Are you experiencing this type of behavior on other web pages, with the same browser? What make and version is the browser and operating system?
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"Wiz" Feinberg, Moderator SGF Computers Forum
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Dale Gray


From:
Colorado, USA
Post  Posted 14 Nov 2018 11:52 am    
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Ok, found Java in Chrome browser, disabled, re-enabled and now I can open MWB. Don't know about javascript but so far so good with MWB. Os is Win 10 home 64 and Google Chrome is up to date
Version 70.0.3538.102 (Official Build) (64-bit) I do have a auto fill in Chrome but don't have any problems with other programs.
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GFI SD10. Session 500, Vegas 400, Oblong pedal, Rocket Scientist, TR-PHD. Bud Lite, doTERRA Essential Oils
WWW.mydoterra.com/ddg
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Wiz Feinberg


From:
Mid-Michigan, USA
Post  Posted 14 Nov 2018 9:39 pm    
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I'm happy to have been able to help you, Dale.
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"Wiz" Feinberg, Moderator SGF Computers Forum
Security Consultant
Twitter: @Wizcrafts
Main web pages: Wiztunes Steel Guitar website | Wiz's Security Blog | My Webmaster Services | Acronis True Image | Trend Micro Security | MalwareBytes
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