| Visit Our Catalog at SteelGuitarShopper.com |

Post new topic Jeffran Music
Reply to topic
Author Topic:  Jeffran Music
George Frachiseur


From:
Arkansas, USA
Post  Posted 25 Jun 2018 9:47 pm    
Reply with quote

I have a question....Has anybody had trouble with Jeffran Music not responding? I bought over $600 worth of Tab material and I found an issue with the #49 "Look at Us" tab (missing pages 9-10 on the instrumental. I have emailed them 3 times now asking them to send those pages and not heard one peep from them. I don't think that would be happening if Jeff was still at the helm.
View user's profile Send private message Send e-mail
Keith Marlowe


From:
Pennsylvania, USA
Post  Posted 26 Jun 2018 1:38 pm    
Reply with quote

I have had a similar issue (the missing backside of a page) and not gotten a response from Melissa when I inquired about it. Though when I have asked questions about purchasing products using the website contact page I have gotten responses. I only asked about the missing page through direct email so maybe I should try through the website.
View user's profile Send private message Send e-mail Visit poster's website
Larry D Adams


From:
Northern Maine
Post  Posted 24 Jul 2018 2:00 am    
Reply with quote

I've been waiting 8 months for some tracks to come in, no response . So i have come to terms that i have lost some money..
View user's profile Send private message
Dave Diehl


From:
Mechanicsville, MD, USA
Post  Posted 24 Jul 2018 6:50 am    
Reply with quote

I placed an order about a 1 1/2 months ago and it came pretty quickly.
View user's profile Send private message Send e-mail
Jim Cohen


From:
Philadelphia, PA
Post  Posted 24 Jul 2018 6:53 am    
Reply with quote

George, if you PM me your direct email address, I will gladly copy those two pages for you and email them to you as PDFs.

Jim
_________________

www.JimCohen.com
www.BeatsWalkin.com
www.RonstadtRevue.com
www.sunfrog.com/PedalSteelThings/Steel-Guitar
View user's profile Send private message Send e-mail Visit poster's website
Ron Scott


From:
Michigan
Post  Posted 2 Aug 2018 5:32 am    
Reply with quote

Well I still have not heard a word concerning the picks I ordered the first of the year. I don't know maybe I just believe they will eventually come when they receive them from the people who make them. If not, so much for credibility on their part.RS Rolling Eyes Rolling Eyes Rolling Eyes
_________________
Franklin D10 Stereo - 8 and 6 - Zum Encore 4 and 5 Nashville 400,Session 400, DD3 for delay
Steeling with Franklin's..and Zum Encore
View user's profile Send private message Send e-mail
Greg Thompson


From:
Taumarunui, New Zealand
Post  Posted 2 Aug 2018 2:42 pm    
Reply with quote

Placed an order on 17th July. Melissa returned my emails and I now have a USPS tracking number. Can't ask for much more from a 'Part-Time/Hobby' business.

In Melissa's own words, "I am not very Tech Savy".

My advice FWIW - Hang in there. Send more emails, Keep calling, leave messages again. I don't think Melissa is trying to be awkward on purpose folks
View user's profile Send private message Send e-mail
Mark Hershey


From:
New York, USA
Post  Posted 9 Aug 2018 6:06 am    
Reply with quote

Posting this here as well.


Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

Product still has not shipped and I can't get through to anyone. I'm putting this up as a record for future customers so they understand what they are getting into. From the onset I didn't expect this to go smooth but I'll admit I'm starting to have a bad feeling about this.
View user's profile Send private message Send e-mail
David Weisenthal


From:
Arizona, USA
Post  Posted 18 Aug 2018 7:01 am    
Reply with quote

Just received my 2 courses from Jeffran, and they seem great. It took about 3 weeks overall which really isn't bad. I didn't email or call them at all. They seem to print the postage with tracking number a week before they ship.
_________________
Derby SD10, Rukavina 8 string lap, Rickenbacker dual 8, Peavey session 400, Carvin xv-212
View user's profile Send private message Send e-mail
Keith Marlowe


From:
Pennsylvania, USA
Post  Posted 1 Sep 2018 6:58 am    
Reply with quote

Following up from my post earlier in this thread, I recently contacted Melissa with both an order question and inquiring about the missing page from one of my books, and she has been super-responsive (responding the same day and I have had severl subsequent emails with her) and she was very apologetic for not responding to me earlier about the missing page. She pdfed me the page the same day and offered to ship me a replacement book with my next order.

So whatever issues Melissa and the business seemed to be having, she is back online. I just placed another order with her.
View user's profile Send private message Send e-mail Visit poster's website

All times are GMT - 8 Hours
Jump to:  
Please review our Forum Rules and Policies
Our Online Catalog
Strings, CDs, instruction, and steel guitar accessories
www.SteelGuitarShopper.com

Steel Guitar Music
Instrumental steel guitar CDs for your permanent collection
www.SteelGuitarMusic.com

BIAB Styles
Ray Price Shuffles for Band-in-a-Box
by Jim Baron

The Steel Guitar Forum
148 S. Cloverdale Blvd.
Cloverdale, CA 95425 USA

Support This Forum



advertisement