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Ray Gehringer
From: New Jersey, USA
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Posted 21 Apr 2018 12:42 pm
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Last edited by Ray Gehringer on 1 May 2018 4:56 am; edited 1 time in total |
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Garry Vanderlinde
From: CA
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Jim Palenscar
From: Oceanside, Calif, USA
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Posted 22 Apr 2018 7:58 am
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They are the best!! |
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Steve Spitz
From: New Orleans, LA, USA
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Posted 22 Apr 2018 4:14 pm
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I had the same problem. It seems they got some bad switches. They knew about the issue, and sent me a new amp head no questions asked.
I wasnt the original owner, and had no idea if Id be covered by any waranty,
They quickly shipped a new amp before I returned the original. |
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Jim Fogarty
From: Phila, Pa, USA
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Posted 22 Apr 2018 4:37 pm
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I had a Micro Pro 200 Mach 2 combo, and had some questions about it. Pat Quilter wrote me multiple long, informative emails, answering questions and making suggestions.
That particular amp ultimately wasn't the right fit for me, but his customer service means I'll be checking them out on a regular basis until I find the right one for me. |
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Ray Gehringer
From: New Jersey, USA
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Posted 23 Apr 2018 4:59 am
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Last edited by Ray Gehringer on 1 May 2018 6:18 am; edited 1 time in total |
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Jon Light
From: Saugerties, NY
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Posted 23 Apr 2018 3:34 pm
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I just received an email response from Pat Quilter to an inquiry I sent this morning. I'm not really happy with the reverb in my Pro Block 200 and I asked if there might be something wrong. He gave a great response acknowledging that the reverb is working as they designed it and the things I don't like are deliberate choices that they made. Nothing can be done, it is what it is, but my critiques have been noted.
I can't ask for more and I'm happy that he read, understood and responded to my issue (an issue, btw, that may not amount to much, outside the practice studio -- something I'll find out in a few weeks).
Compare this with companies and people who may or may not even let you know that they received your communication and yes, this is a top shelf operation.
I tip my hat. |
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Steve Spitz
From: New Orleans, LA, USA
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Posted 23 Apr 2018 5:19 pm
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When I had my issue, it was Pat himself who called me on the phone. I found that mighty impressive. I was a bit pissed that initially I was told I had to ship the amp and they would then decide how to proceed.
I wrote a letter stating I shouldn’t be without due to an issue that was their fault. The underlings politely stressed this was the return policy.
Pat then found out I wasn’t pleased, bypassed the policy, called me , and sent me a new amphead. I didn’t even buy it new.
Really impressive customer service, and a great amp.
I eventually sold it because I enjoy trying new gear. I’d buy one again, but I’ve found something else for now. |
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