INSTRUCTION STRINGS ACCESSORIES MUSIC LINKS
 Visit Our Catalog at SteelGuitarShopper.com for Steel Guitars, Strings, Instruction, Music and Accessories 
Forum Index
where steel players meet online
The Steel Guitar Forum

Back from SWSGA - The SGF Store is Now Open
for Business at SteelGuitarShopper.com



Post new topic UPS Shipping Damage Claim
Reply to topic
Author Topic:  UPS Shipping Damage Claim
Charlie Thompson


From:
South Carolina, USA
Post Posted 7 Jan 2018 12:37 pm     Reply with quote

I have an issue with amp damaged in shipping by UPS. Wondering if anyone has experience and or suggestions for dealing with UPS and a claim procedure for this?
Thanks
View user's profile Send private message Send e-mail Visit poster's website
Howard Parker


From:
Clarksburg,MD USA
Post Posted 7 Jan 2018 12:57 pm     Reply with quote

Take photos of all damaged exterior packaging, damaged interior packing and amp damage.

Start with the "Customer Service" button on the top right of their website and follow instruction.

One thing will lead to another.

h
View user's profile Send private message Send e-mail Visit poster's website
Lee Baucum


From:
McAllen, Texas (Extreme South) The Final Frontier
Post Posted 7 Jan 2018 1:04 pm     Reply with quote

Charlie - You may want to use the SEARCH function up at the top of the page. There has been lots of cussing and discussing about UPS and FedEx issues on the Forum.
View user's profile Send private message Send e-mail
Lefty


From:
Grayson, Ga.
Post Posted 11 Jan 2018 5:30 pm     Reply with quote

I know the sender of the amp has to file the claim.
L
View user's profile Send private message Send e-mail
Lane Gray


From:
Topeka, KS
Post Posted 14 Jan 2018 5:33 am     Reply with quote

Lefty wrote:
I know the sender of the amp has to file the claim.
L

Typically true. Not true if the consignee paid the carrier.
The claimant must be the one who paid carrier (although it is rare that the consignee pays the carrier, I've seen it done)
_________________
2 pedal steels, a lapStrat, and an 8-string Dobro (and 3 ukes)
More amps than guitars, and not many effects
View user's profile Send private message Send e-mail Yahoo Messenger
Tim Marcus


From:
San Francisco, CA
Post Posted 14 Jan 2018 1:27 pm     Reply with quote

my only advice is that when filing a claim, you have to be kind of annoying. Call them at least once a week to follow up. It can take 6 months to get them to pay up. Also, keep in mind that they will want to destroy anything that is paid for in full by a claim.

When I have had damage in the past, I got them to cover repair cost and shipping cost both ways. That way they don't destroy something that can be repaired (which is 99% of music gear).
_________________
Pedalsteelamp.com
Milkmansound.com
Follow me on Facebook!
Milkman Sound on Twitter
View user's profile Send private message Send e-mail Visit poster's website AIM Address
Tommy Detamore


From:
Floresville, Texas
Post Posted 15 Jan 2018 6:54 am     Reply with quote

I sold a Twin Reverb to a fellow forumite several years ago that required shipping. I double-boxed the amp, using a lot of rather expensive high-density esterfoam for cushioning that I had on hand for my flight case building hobby. I took it directly to the main UPS office in San Antonio so that they could inspect and approve the packaging, which they did. I purchased $1000.00 worth of what they call “insurance” and was confident that I had done everything I could to prevent any loss.

The buyer received the amp and it was damaged. He sent me photos and to my horror and it looked like the amp had been dropped from quite a distance. The damage to the amp appeared to be repairable, so the buyer agreed to proceed with repairs while I filed a claim with UPS.

Upon filing a claim I was informed that it would take up to 30 days for a decision to be reached. We waited patiently and sure enough on day 30 I received a response. UPS refused to honor the claim, citing that the amp was “not packaged according to UPS guidelines”. Even though a representative inspected it when I took it in and deemed it so. I asked about an appeal and was informed that the decision was final, and that the case was closed.

I felt so bad for the buyer that I send him some money to help cover the repairs. Happily the amp did live on, and to my knowledge he still owns and uses it.

Lesson learned for me....The hard way....
_________________
Tommy Detamore

www.cherryridgestudio.com
www.steelguitartracksonline.com
View user's profile Send private message Send e-mail Visit poster's website
Lefty


From:
Grayson, Ga.
Post Posted 15 Jan 2018 8:24 am     Reply with quote

Save the packaging also. With USPS I ended up having to take the box in. They still argued the packaging was insufficient (and it was insufficient by my standards). The guitar had some heavy boxes stacked on top of it. The strings scored all the frets during the ride. I finally got them to pay for having the guitar repaired.
Lefty
View user's profile Send private message Send e-mail
Jim Sliff


From:
Lawndale California, USA
Post Posted 15 Jan 2018 3:33 pm     Reply with quote

Amp claims are very tough. You've been given the procedure basics; some of the issues change depending on the nature of the problem. External - i.e. cabinet - damage is simpler to analyze assuming you didn't throw any of the packaging way and took plenty of pictures.

But internal damage - broken tubes, speakers tearing loose, electronic problems - are almost impossible to recover. Proving such damage was caused by the carrier is next to impossible.

FWIW box markings like "this side up" "fragile" and so forth are irrelevant. Only drivers see that stuff and have no time to read it anyway. 90+% of the actual handling is done by machines that simply can't read that stuff.

If the amp was packed to survive a 6+' fall onto concrete there may be compensation. If not it probably wasn't packed well enough, and barring inspection prior to shipping the chances of a "drop-type" package claim resulting in recovery are very low. The only amp damage claims I've seen recovered were crush claims and one where a forklift pierced a box.

FWIW inspection by a UPS store prior to shipping is NOT good enough - only a UPS employee can properly inspect a package prior to shipping. Even then it's best for the seller to take pictures during the inspection.

But either way you won't be compensated - you deal only with the seller, other than allowing the carrier to inspect the amp, packaging and pictures.
_________________
No chops, but great tone
View user's profile Send private message Send e-mail Visit poster's website
Damir Besic


From:
Nashville,TN.
Post Posted 15 Jan 2018 6:07 pm     Reply with quote

whatever you do, you always have them pack the guitar/amp , you can pack it all you want, but they can always say it was not sufficient enough, when they pack, they can't say anything... I always pay extra to have them pack... and make sure you insure it on full value...
_________________
www.steelguitarsonline.com
View user's profile Send private message Send e-mail Visit poster's website
Charlie Thompson


From:
South Carolina, USA
Post Posted 15 Jan 2018 6:47 pm     Reply with quote

Thanks for all the advice. This amp was very securely packaged but was dropped so hard that the amp broke apart at the top seam.The main component damage issue is the foot switch multi pin jack on the chassis causing the channel switch and reverb to be inoperable.
View user's profile Send private message Send e-mail Visit poster's website
Damir Besic


From:
Nashville,TN.
Post Posted 15 Jan 2018 7:19 pm     Reply with quote

don't listen to people who tell you to pack it really good, bullet proof, and don't know what, they can always break it no matter how well you pack it... you can put some bubble wrap or something like that inside the guitar case, but always have them pack it, that is the only way they can't get out of it if guitar/amp gets damaged...
_________________
www.steelguitarsonline.com
View user's profile Send private message Send e-mail Visit poster's website
James Holland


From:
Alabama, USA
Post Posted 16 Jan 2018 2:46 am     Reply with quote

And then there's the false claims. Where the receiver gen's up some fake damage enough to look convincing in photos, and forces YOU to file a claim and get them money.

And a second false claim, where a seller sends you a damaged item, and wants to claim it was damaged during shipping and again files a fake claim.

Poor packaging, fraud, and the inherent risk with a heavy but delicate item in shipping make it tough to defend a claim. But they do cover damages if the claim is good enough. Good luck!
View user's profile Send private message Send e-mail
Jim Sliff


From:
Lawndale California, USA
Post Posted 16 Jan 2018 7:20 pm     Reply with quote

Quote:
but always have them pack it, that is the only way they can't get out of it if guitar/amp gets damaged...


That doesn't always work if it's done at a UPS store. Very few "store" employees" actually work for UPS and that's where the sticking point is.
_________________
No chops, but great tone
View user's profile Send private message Send e-mail Visit poster's website

All times are GMT - 8 Hours
Jump to:  

Our Online Catalog
Strings, CDs, instruction,
steel guitars & accessories

www.SteelGuitarShopper.com

Steel Guitar Music
Instrumental steel guitar CDs for your permanent collection
www.SteelGuitarMusic.com

BIAB Styles
Ray Price Shuffles
for Band-in-a-Box

by Jim Baron

Please review our Forum Rules and Policies

The Steel Guitar Forum
148 South Cloverdale Blvd.
Cloverdale, CA 95425 USA

Support This Forum

advertisement