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Author Topic:  No more email notifications for my posts or watched topics
Jim Cooley


From:
The 'Ville, Texas, USA
Post Posted 12 Dec 2017 6:26 pm     Reply with quote

I suddenly stopped receiving email notifications when someone replies to one of my posts or posts to a topic I am watching. The "Notify me when a reply is posted" check box is selected. I double-checked the bottom of the pages to make sure I am still watching the topics. The emails do not go to my SPAM folder.
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Carl Kilmer


From:
East Central, Illinois
Post Posted 13 Dec 2017 5:54 am     Reply with quote

I'm having the same problems since the forum update.
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Erv Niehaus


From:
Litchfield, MN, USA
Post Posted 13 Dec 2017 8:35 am     Reply with quote

Me also.
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Jim Cooley


From:
The 'Ville, Texas, USA
Post Posted 13 Dec 2017 10:35 am     Reply with quote

I also noticed that I'm not getting emails notifying me when someone sends me a PM.

I have not changed email providers or email settings.
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b0b


From:
Cloverdale, Northern California
Post Posted 13 Dec 2017 10:56 am     Reply with quote

My tests show that the system is sending them, and some people are getting them. My hunch is that it's a spam filter or security setting in some email programs that's rejecting the new IP address. I'm not sure how to fix it.

NOTICE: Please read the last page of this topic for the latest developments.
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-b0b- (SGF Admin) Bobby Lee ♪ @b0bleeCopedentsRecordings


Last edited by b0b on 16 Dec 2017 11:25 am; edited 2 times in total
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Ian Worley


From:
Sacramento, CA
Post Posted 13 Dec 2017 11:35 am     Reply with quote

Same issue. I just changed the email in my profile from an AT&T account to a gmail account. I'll report back
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Erv Niehaus


From:
Litchfield, MN, USA
Post Posted 13 Dec 2017 11:52 am     Reply with quote

Nothing yet. Sad
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Ian Worley


From:
Sacramento, CA
Post Posted 13 Dec 2017 12:14 pm     Reply with quote

Nothing in gmail after Erv's reply. Will try another address in my profile
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b0b


From:
Cloverdale, Northern California
Post Posted 13 Dec 2017 12:29 pm     Reply with quote

I've been receiving these notifications at bob@steelguitarnews.com without problems. That domain routes through to gmail, which is where I set up my filters and read everything.

Notice that gmail thinks the email could be a spoof. It's not. I don't know why it thinks that.



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-b0b- (SGF Admin) Bobby Lee ♪ @b0bleeCopedentsRecordings
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Jeff Garden


From:
Center Sandwich, New Hampshire, USA
Post Posted 13 Dec 2017 1:26 pm     Reply with quote

I've noticed the same "lack of notification" issue as well (I have an aol mail address and use Firefox if that makes any difference)... not sure time-wise if it coincides with the Forum upgrade or the recent Firefox upgrade to Firefox Quantum (57.0.2)
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Ian Worley


From:
Sacramento, CA
Post Posted 13 Dec 2017 11:36 pm     Reply with quote

Switching my profile email from an AT&T account to a gmail account seems to have resolved the notification issue.

b0b wrote:
...Notice that gmail thinks the email could be a spoof. It's not. I don't know why it thinks that...

Does the forum notification script use the PHP sendmail function, or does it route the notifications through an smtp server? I've had problems in the past with contact forms that used sendmail, the receiving server couldn't validate the sender so it would fail often. I ended up using a different script that resolves that by routing the form mail through the host's smtp server. Just a thought.

Thanks again for all you do b0b.
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b0b


From:
Cloverdale, Northern California
Post Posted 13 Dec 2017 11:44 pm     Reply with quote

I believe it uses the PHP sendmail function.

Earlier this evening I discovered that the MX record in DNS was still pointing to the old server. I fixed that. Not sure if that will make a difference.
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-b0b- (SGF Admin) Bobby Lee ♪ @b0bleeCopedentsRecordings
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Ian Worley


From:
Sacramento, CA
Post Posted 14 Dec 2017 12:08 am     Reply with quote

The MX record should not matter for sending mail, particularly from a PHP script, but it occurs to me that the sendmail script using an external gmail address could create an issue. It makes sense that gmail would flag it because gmail did not actually send it. Even though they are legit, the notifications technically are spoofed. Is there a reason for not using a local email address that a remote server could validate, i.e. "notification@steelguitarforum.com"?
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b0b


From:
Cloverdale, Northern California
Post Posted 14 Dec 2017 12:50 am     Reply with quote

I've set it to noreply@bb.steelguitarforum.com - let's see if that makes a difference.
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-b0b- (SGF Admin) Bobby Lee ♪ @b0bleeCopedentsRecordings
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Jon Light


From:
Saugerties, NY
Post Posted 14 Dec 2017 2:30 am     Reply with quote

b0b wrote:
I've set it to noreply@bb.steelguitarforum.com - let's see if that makes a difference.


Just fyi, I have not been getting email notifications either....not on my participation threads, not on threads I've flagged to watch. That includes this thread and that includes after this latest change.
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Jim Cooley


From:
The 'Ville, Texas, USA
Post Posted 14 Dec 2017 11:00 am     Reply with quote

The changes do not appear to have made a difference for me. I'm still not getting any forum email notifications. I haven't changed ISP, email provider/account, or settings.

I just added noreply@bb.steelguitarforum.com to my trusted domains. I'll see if that fixes it.
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Erv Niehaus


From:
Litchfield, MN, USA
Post Posted 14 Dec 2017 11:24 am     Reply with quote

Same with me. Sad
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Ian Worley


From:
Sacramento, CA
Post Posted 14 Dec 2017 11:39 am     Reply with quote

It seems most likely that the issue is related to server validation. The emails are being rejected at the server level, so user-side spam filters etc. won't make any difference.

So I guess the MX record you edited last night could make a difference that might still affect some if the change hasn't propagated to their specific DNS server yet. There is a way to set up a specific reverse pointer in DNS so that remote servers can ping and resolve the sending server to the domain. Perhaps the host's tech support can help with that. It's a bit more involved than adding a normal MX record

Perhaps those who are still having an issue could list their email provider domains here so b0b has some better data to locate the problem.

I was having this issue with an "@pacbell.net" address, which is an att.com domain
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Erv Niehaus


From:
Litchfield, MN, USA
Post Posted 14 Dec 2017 12:02 pm     Reply with quote

I just got one! Very Happy
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Jim Cooley


From:
The 'Ville, Texas, USA
Post Posted 14 Dec 2017 4:05 pm     Reply with quote

Good idea, Ian. My domian address is:

@embarqmail.com
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Jeff Garden


From:
Center Sandwich, New Hampshire, USA
Post Posted 14 Dec 2017 4:08 pm     Reply with quote

I think I'm all fixed now....
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b0b


From:
Cloverdale, Northern California
Post Posted 14 Dec 2017 6:33 pm     Reply with quote

Is everybody good now? Watch this topic and let us know when you start receiving notifications about it. I've been working on this today.
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-b0b- (SGF Admin) Bobby Lee ♪ @b0bleeCopedentsRecordings
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Jim Cooley


From:
The 'Ville, Texas, USA
Post Posted 14 Dec 2017 8:29 pm     Reply with quote

Got it! Thanks, b0b!
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b0b


From:
Cloverdale, Northern California
Post Posted 14 Dec 2017 8:34 pm     Reply with quote

got the notification?
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-b0b- (SGF Admin) Bobby Lee ♪ @b0bleeCopedentsRecordings
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Jim Cohen


From:
Philadelphia, PA
Post Posted 14 Dec 2017 8:45 pm     Reply with quote

Got one this evening that came from "noreply"
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