The Steel Guitar Forum Store 

Post new topic Jeffran Music
Goto page Previous  1, 2
Reply to topic
Author Topic:  Jeffran Music
Ken Metcalf


From:
San Antonio Texas USA
Post  Posted 24 Jul 2018 5:36 am    
Reply with quote

I ordered some stuff from Jeffran and have a problem.
Emails twice with no reply.
Called twice answer machine is full.
Very disappointed.
_________________
MSA 12 String E9th/B6th Universal.
Little Walter PF-89.
Bunch of stomp boxes
View user's profile Send private message Send e-mail Visit poster's website

Mark Hershey

 

From:
New York, USA
Post  Posted 24 Jul 2018 11:05 am    
Reply with quote

When did you order? They are down until the 28th so none of us are going to hear back from them for a little bit. I put in my order yesterday and I'm not expecting it until some point around the middle of August. I'll keep you guys posted if there's any issues.
View user's profile Send private message Send e-mail

Ken Metcalf


From:
San Antonio Texas USA
Post  Posted 24 Jul 2018 11:18 am    
Reply with quote

I got my order couple weeks ago.
It is just that some of the items were messed up and incomplete.
Emails and phones shouldn't be down in a move....
_________________
MSA 12 String E9th/B6th Universal.
Little Walter PF-89.
Bunch of stomp boxes
View user's profile Send private message Send e-mail Visit poster's website

George Frachiseur

 

From:
Arkansas, USA
Post  Posted 25 Jul 2018 2:29 pm    
Reply with quote

I have to say that They have communicated with me and I received two new books that were missing pages so they will take care of any problems...They just need to look at their system....She said she never got any of my emails or phone calls that I sent from their webpage. It took some time but they took care of me. George.
View user's profile Send private message Send e-mail

Ken Metcalf


From:
San Antonio Texas USA
Post  Posted 26 Jul 2018 4:55 am    
Reply with quote

Is there another contact Ph# or email besides what is on the website?
_________________
MSA 12 String E9th/B6th Universal.
Little Walter PF-89.
Bunch of stomp boxes
View user's profile Send private message Send e-mail Visit poster's website

Mark Hershey

 

From:
New York, USA
Post  Posted 26 Jul 2018 7:16 am    
Reply with quote

George Frachiseur wrote:
I have to say that They have communicated with me and I received two new books that were missing pages so they will take care of any problems...They just need to look at their system....She said she never got any of my emails or phone calls that I sent from their webpage. It took some time but they took care of me. George.


That's where I'm at. I have faith that I'll be taken care of but I'm also not counting on it to be a quick/smooth transaction. Will add they should really step it up. Putting together those books isn't rocket science. I respect that this is probably a side gig for them but still the prices they are charging they should do better. I've put together books like that before and have had media made (dvd's). It involves a lot of tedious work that involves attention to detail. Flipping through the books to make sure the pages are all there, scanning the pages to make sure the prints are good and so on. At my corporate gig missing pages wouldn't cut it and I used to have to test the dvd's I made before sending them on.
View user's profile Send private message Send e-mail

Mark Hershey

 

From:
New York, USA
Post  Posted 9 Aug 2018 4:46 am    
Reply with quote

Here's my transaction so far.

Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

Product still has not shipped and I can't get through to anyone. I'm putting this up as a record for future customers so they understand what they are getting into. From the onset I didn't expect this to go smooth but I'll admit I'm starting to have a bad feeling about this.
View user's profile Send private message Send e-mail

Gary Spaeth

 

From:
Wisconsin, USA
Post  Posted 9 Aug 2018 1:07 pm    
Reply with quote

i went to paypal and cancelled the payment and i got quick results.
View user's profile Send private message Send e-mail

Ken Metcalf


From:
San Antonio Texas USA
Post  Posted 9 Aug 2018 4:15 pm    
Reply with quote

Guess I will try Paypal complaint dept.
Sad
_________________
MSA 12 String E9th/B6th Universal.
Little Walter PF-89.
Bunch of stomp boxes
View user's profile Send private message Send e-mail Visit poster's website

Don Kuhn


From:
Poetry/Terrell ,Texas, USA
Post  Posted 9 Aug 2018 7:28 pm    
Reply with quote

I saw them post on here about their business still going forward several months back they could at least post something letting you guys know what's going on , sure seems like a bad way to keep a business going if your not going to communicate IMO.
View user's profile Send private message Send e-mail

Mark Hershey

 

From:
New York, USA
Post  Posted 10 Aug 2018 9:39 am    
Reply with quote

Updated

Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

8/10/18 disputed transaction with the bank and am seeking a refund.

I went back and forth on this last night. Part of me wanted to stick it out, the other side of me worries that if the product shows up damaged or missing pages like what happened to Ken and several others then the aggravation won't be worth it. I'll update again on how this matter is resolved.
View user's profile Send private message Send e-mail

Mark Hershey

 

From:
New York, USA
Post  Posted 11 Aug 2018 7:04 am    
Reply with quote

This is my last and final post on Jeffran -

Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

8/10/18 disputed transaction with the bank and am seeking a refund.

8/11/18 bank agreed with my claim and fully refunded my money. I'm happy to get out of this transaction. Fingers crossed the rest of you get taken care of.
View user's profile Send private message Send e-mail

Ken Metcalf


From:
San Antonio Texas USA
Post  Posted 11 Aug 2018 7:17 am    
Reply with quote

Looks like a going out of business sale.
_________________
MSA 12 String E9th/B6th Universal.
Little Walter PF-89.
Bunch of stomp boxes
View user's profile Send private message Send e-mail Visit poster's website

Will Cowell

 

From:
Cambridgeshire, UK
Post  Posted 11 Aug 2018 7:35 am    
Reply with quote

I placed my order for $195 worth of materials on June 30th. Nothing received, no 50% off, and no replies to emails.

Massively disappointed!
_________________
Williams 700 series keyless U12,
Sierra keyless U14, Eezzee-Slide & BJS bars
Moth-eaten old Marshall 150 combo
Roland Cube 80XL, Peterson Strobo+HD,
EarthQuaker Despatch Master for reverb / delay
View user's profile Send private message Send e-mail

Pete McAvity

 

From:
St. Louis, Missouri USA
Post  Posted 11 Aug 2018 12:59 pm    
Reply with quote

$60 order placed 7/29. Emailed. Texted. Left voicemail. No response. My order prior was placed on 7/3 and shipped 7/10 (a day after I emailed requesting tracking#). Looking at my order numbers, there is a difference of 34 between these, so- if orders are numbered serially, that's 34 orders Jeffran received in 20 days. No news on picks ordered in January, either.
I'll echo what others have said- I have had pleasant interactions with Melissa when I have received responses, but more often than not, there is no response to inquiries. Unless an order just never shows up, I'll continue to buy stuff from her. It's known that she has full family duties as well as maintaining Jeff & Fran's legacy. I get it. It's a pain in the balls sometimes, but I still want to support Jeffran. in the large scheme the Jeffran reboot is still fresh. Even with radio silence, as long as stuff eventually arrives, I'll feel like my dough is going to the good guys, yaknow?
_________________
Excel Superb D10, Kline U12, Sarno Black Box, Goodrich L120, Boss DD5, Baby Bloomer, 1965 Super Reverb chopped to a head, feeding a mystery PA cab w/ a K130.

They say "thats how it goes". I say "that ain't the way it stays!"
View user's profile Send private message Send e-mail

Phil Brockett

 

From:
Oregon, USA
Post  Posted 19 Aug 2018 10:44 am    
Reply with quote

Thanks for posting. I was thinking about ordering something from them, but will hold off for the time being.

A music publisher should either (1) buy them out or (2) take over distribution and just pay them a royalty. Or they should consider just turning over distribution and mailing to Amazon.
View user's profile Send private message Send e-mail

Mark Hepler

 

From:
Virginia, USA
Post  Posted 20 Aug 2018 9:41 am     Received my Jeffran order as promised.
Reply with quote

My two Jeffran courses just arrived, two weeks from when I ordered them.

Everything seems in order. I previewed one course: it looks meticulous but not dull or pedantic. I think I'll enjoy it.

I had reservations, too, after sending money and not receiving a shipment ETA.

However, based on my recent experience, Jeffran is legit.
View user's profile Send private message Send e-mail

Gary Spaeth

 

From:
Wisconsin, USA
Post  Posted 2 Sep 2018 4:04 am    
Reply with quote

their having a 40% off labor day sale if you use the code isgc. they apologized for recent troubles so they might be on track since the move.
View user's profile Send private message Send e-mail

Steven Cherson

 

From:
Austin, TX.
Post  Posted 3 Sep 2018 5:18 am    
Reply with quote

Placed an order for 2 Woodshed Workshops and a CD to replace a cassette, received a confirmation, shipped notice, and received my order in 5 days. Will place another order to replace some old cassettes.
View user's profile Send private message Send e-mail

Gary Spaeth

 

From:
Wisconsin, USA
Post  Posted 11 Sep 2018 3:26 am    
Reply with quote

i placed an order on the 7th and they shipped the 9th so looking good.
View user's profile Send private message Send e-mail


All times are GMT - 8 Hours
Jump to:  

Our Online Catalog
Strings, CDs, instruction,
steel guitars & accessories

www.SteelGuitarShopper.com

Please review our Forum Rules and Policies

Steel Guitar Forum LLC
PO Box 237
Mount Horeb, WI 53572 USA


Click Here to Send a Donation

Email admin@steelguitarforum.com for technical support.


BIAB Styles
Ray Price Shuffles for
Band-in-a-Box

by Jim Baron
HTTP