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Author Topic:  Jeffran Music
George Frachiseur

Arkansas, USA
Post Posted 25 Jun 2018 9:47 pm     Reply with quote

I have a question....Has anybody had trouble with Jeffran Music not responding? I bought over $600 worth of Tab material and I found an issue with the #49 "Look at Us" tab (missing pages 9-10 on the instrumental. I have emailed them 3 times now asking them to send those pages and not heard one peep from them. I don't think that would be happening if Jeff was still at the helm.
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Keith Marlowe

Pennsylvania, USA
Post Posted 26 Jun 2018 1:38 pm     Reply with quote

I have had a similar issue (the missing backside of a page) and not gotten a response from Melissa when I inquired about it. Though when I have asked questions about purchasing products using the website contact page I have gotten responses. I only asked about the missing page through direct email so maybe I should try through the website.
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Larry D Adams

Northern Maine
Post Posted 24 Jul 2018 2:00 am     Reply with quote

I've been waiting 8 months for some tracks to come in, no response . So i have come to terms that i have lost some money..
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Dave Diehl

Mechanicsville, MD, USA
Post Posted 24 Jul 2018 6:50 am     Reply with quote

I placed an order about a 1 1/2 months ago and it came pretty quickly.
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Jim Cohen

Philadelphia, PA
Post Posted 24 Jul 2018 6:53 am     Reply with quote

George, if you PM me your direct email address, I will gladly copy those two pages for you and email them to you as PDFs.

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Ron Scott

Post Posted 2 Aug 2018 5:32 am     Reply with quote

Well I still have not heard a word concerning the picks I ordered the first of the year. I don't know maybe I just believe they will eventually come when they receive them from the people who make them. If not, so much for credibility on their part.RS Rolling Eyes Rolling Eyes Rolling Eyes
Franklin D10 Stereo - 8 and 6 - Zum Encore 4 and 5 Nashville 400,Session 400, DD3 for delay
Steeling with Franklin's..and Zum Encore
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Greg Thompson

Taumarunui, New Zealand
Post Posted 2 Aug 2018 2:42 pm     Reply with quote

Placed an order on 17th July. Melissa returned my emails and I now have a USPS tracking number. Can't ask for much more from a 'Part-Time/Hobby' business.

In Melissa's own words, "I am not very Tech Savy".

My advice FWIW - Hang in there. Send more emails, Keep calling, leave messages again. I don't think Melissa is trying to be awkward on purpose folks
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Mark Hershey

New York, USA
Post Posted 9 Aug 2018 6:06 am     Reply with quote

Posting this here as well.

Purchased $145.00 worth of course materials.

Purchased July 23rd website said they'd be closed until the 28th.

sent an email 7/31/18 through website no response

8/1/18 received confirmation that a shipping label was printed. Status is pre-shipment which means label has been created but it hasn't left where it was originated.

8/7/18 sent second email to follow up, no response

8/8/18 left a voicemail requesting status and no response

Product still has not shipped and I can't get through to anyone. I'm putting this up as a record for future customers so they understand what they are getting into. From the onset I didn't expect this to go smooth but I'll admit I'm starting to have a bad feeling about this.
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David Weisenthal

Arizona, USA
Post Posted 18 Aug 2018 7:01 am     Reply with quote

Just received my 2 courses from Jeffran, and they seem great. It took about 3 weeks overall which really isn't bad. I didn't email or call them at all. They seem to print the postage with tracking number a week before they ship.
Derby SD10, Rukavina 8 string lap, Rickenbacker dual 8, Peavey session 400, Carvin xv-212
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