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Topic: Telonics Does It Again |
Larry Hamilton
From:
Keller, Texas, USA
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Posted 15 Jul 2017 10:27 am |
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I'll try keep this short...... bought. TCA 500 at the Dallas show March of this year 2017. It started to intermittently cut out. We tried to trouble shoot it over the phone. Didn't do it again until later at which time I had my girlfriend video what was going on. I sent the video to Sophie at Telonics. Shipped the amp back to them at their cost, they repaired it and sent it back. Total turnaround time only 7 days. That's what I call GREAT customer service. Wonderful folks to deal with. 😃😃
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Keep pickin', Larry |
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Billy Knowles
From:
Kenansville, N. C. 28349 usa
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Posted 16 Jul 2017 6:17 am Dave
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Dave and his staff are great people with great products.
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Billy Knowles
STEEL GUITAR EAST
Emmons authorized dealer and approved service technician
my web site: http://www.steelguitareast.com |
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Tony Rankin
From:
Land O’ Lakes, FL
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Posted 16 Jul 2017 1:57 pm Best Service Ever
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The TC Electronics G Maj 2 in my TCA-500C was faulty. Dave had me ship it back at Telonics expense and I had a new replacement in a week. Telonics is tops in product and service!
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Tony Rankin |
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Ken Byng
From:
Southampton, England
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Posted 19 Jul 2017 3:45 am
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The Beaty family cannot be beaten for their customer care skills.
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Show Pro D10 - amber (8+6), MSA D10 Legend XL Signature - redburst (9+6), Sho-Bud Pro 111 Custom (8+6), Emmons black Push-Pull D10 (8+5), Zum D10 (8x8), Hudson pedal resonator. Telonics TCA-500, Webb 614-E, |
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Lynn Stafford
From:
Ridgefield, WA USA
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Posted 19 Jul 2017 8:25 am Telonics
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Top notch people, products and service! Hard to beat in this day and age, with so many products produced off-shore.
I have spent several months fighting with Samsung over a defective sound bar for my Samsung TV. According to their policy, I had to send it in to have it repaired twice, before they would finally agree to exchange it for a new one (after numerous phone calls to their customer service department) which of course is off-shore.
I'm now waiting to call their domestic customer service department, which is only open for business from 2PM to 5PM Eastern time M-F. I have to arrange (for the third time) for a shipping label to send in my defective unit, before they will send out a new one. Hopefully, this new unit will have a full year warranty included.
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Best regards,
Lynn Stafford
STEEL GUITAR WEST
http://www.steelguitarwest.com
Steel Guitar Technician (Restoration, Set-up, Service and Repair work)
Previous Emmons Authorized Dealer & Service Technician (original factory is now closed)
ZumSteel Authorized Service Technician
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Ken Metcalf
From:
San Antonio Texas USA
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Posted 19 Jul 2017 11:32 am
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| The Beaty family cannot be beaten for their customer care skills and products. |
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